FAQ

Your security comes first. Green Dog uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations in GB and complete regular independent audits. Your funds are insured against unauthorised access, so you can use our trading platform with confidence.

Not at all. Green Dog is designed with beginners in mind:

• Step-by-step guides and round-the-clock support
• Risk-free demo account to practise using virtual funds
• Automated tools that handle the heavy lifting for you
• Start with a small amount (from just 250) and build your confidence as you trade.

Withdrawals to bank cards are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Please note that processing times may vary depending on your bank and verification status.

We generate revenue through premium features and volume-based partnerships with exchanges, not by charging users. There are no hidden charges — you’ll always see the exact transaction amount before you confirm.

Yes — Green Dog is available in most countries worldwide (98+ and counting). During registration, simply choose your country to confirm availability and view local payment options. We follow applicable local regulations to help ensure your trading remains secure and compliant.

Crypto investing made simple for beginners. Green Dog offers:

1. AI-powered recommendations – Receive personalised coin suggestions tailored to your risk profile
2. Ready-made portfolios – curated, pre-selected bundles (e.g. "Starter Pack", "DeFi Bundle")
3. Live market signals – real-time buy and sell alerts for leading cryptocurrencies

Plus, our interactive tutorial guides you through the process, helping you learn as you invest.

24/7 support is available via live chat and email at {email}. For urgent issues, the average response time is under 15 minutes.

Yes, cryptocurrency is legal in most jurisdictions, and Green Dog operates in full compliance with applicable local regulations. Here’s what you need to know:

1. Licensed Service
   • Registered with FinCEN, FCA and CySEC
   • Regular independent audits by third-party firms
2. Country-Specific Rules
   • Automatic geo-compliance: our platform automatically aligns with the legal requirements in your country
   • KYC verification is required where legally mandated
3. Your Funds Are Securely Protected
   • You can top up your account quickly and securely using:
   • 95% of assets are stored offline in cold storage

Please refer to our Compliance page for your country’s status, or contact our support team for further details.

You can top up your account quickly and securely using:

1. Traditional Payments
   • Visa/Mastercard (2.9% fee)
   • Bank transfer (SEPA, SWIFT – 0% fee)
   • PayPal (instant processing)
2. Crypto Deposits
   • Direct crypto transfers (BTC, ETH, USDT – 0% fees)
   • QR code scanning for mobile wallet payments

Deposits are typically credited within 10 minutes. View all available options in your account dashboard.